Automotive
Answer service and sales calls at the dealership
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Books service appointments
Collects the vehicle, the work needed, and preferred times, and confirms the appointment when your service system accepts it.
02
Answers vehicle enquiries
Answers from your current inventory information and records interested buyers for the sales team.
03
Calls with reminders
Outbound campaigns remind customers about service dates and lease-end options, and record their answers.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- Inventory and service information the agent can use.
- A service-booking system or a staff process for confirming requests.
- Consent and calling hours for outbound reminder campaigns.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Vehicle is no longer in stock | The agent says so and records the buyer's interest in similar vehicles. |
| Caller asks for a price quote | The agent shares only published prices and refers quotes to the sales team. |
| Requested service slot is unavailable | Alternatives are offered or a callback is recorded; nothing is booked by assumption. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Does it connect to our DMS?
Any system with an API can be connected as a tool. Check which records the agent may read and which bookings need staff confirmation.
Can it handle sales and service on one number?
Yes. The agent identifies the reason for the call and follows the right workflow for each.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.