AI answering service
Answer overflow and after-hours calls with an AI agent
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Asks the right questions
Each call type gets its own short list of questions, such as service needed, address, or urgency, so your team receives what it needs to act.
02
Captures structured details
Post-call analysis turns the conversation into fields you define: name, callback number, request type, and priority, alongside the full transcript.
03
Delivers the summary
Results are sent by webhook to your CRM, helpdesk, or messaging tool, and calls stay searchable in the console under your retention settings.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- The call types you receive and the details your team needs for each.
- A destination for summaries: a webhook endpoint, CRM, or helpdesk.
- A person who reviews urgent requests within an agreed time.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Caller describes an emergency | The agent follows your urgent-call instructions and the summary is marked high priority. |
| Caller refuses to give a phone number | The request is still saved, with the missing field clearly marked. |
| The webhook destination is unavailable | The call record remains in the console for your team to review. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Is this a staffed answering service?
No. zlicx is an AI agent your team configures. People on your side handle the follow-up the agent hands to them.
What does each call cost?
Calls are billed by usage: speech and model costs plus a small markup, telephony, and ₹1 per connected minute. See the pricing page for the full formula.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.