AI receptionist
An AI receptionist for your main line
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Greets and understands
Opens with your greeting, finds out why the caller is phoning, and answers from the business information you approve: hours, locations, services, and preparation steps.
02
Takes a complete message
When a person is needed, it collects the caller's name, number, and reason, reads the details back, and saves them with the call recording and transcript.
03
Sets up the follow-up
Sends the message to your team by webhook or a connected tool, and tells the caller when to expect a call back, using the timing you set.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- The business information the agent may use, and someone who keeps it current.
- A callback process for calls the agent should not handle.
- A phone number on zlicx, or your existing number forwarded to it.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Caller asks about a service you do not list | The agent says it does not have that information and takes a message instead of guessing. |
| Caller corrects their phone number mid-call | The agent reads back the corrected number and saves only that one. |
| Caller insists on speaking to a person now | The agent explains when the team will call back and saves an urgent request. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Can it transfer a live call to a person?
Not yet. Live call transfer is on our roadmap. Today the agent takes a complete message and your team calls back.
Can it answer calls outside business hours?
Yes. You can run a separate after-hours agent or change what the same agent offers outside your opening hours, for example taking messages for the next morning.
Can it book appointments into my calendar?
It can when you connect your calendar or booking system as a tool. Until a booking is confirmed by that system, the agent records the request instead of promising a time.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.