Customer support
Answer routine support calls from your help content
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Answers from your knowledge base
Upload help articles, policies, and FAQs. The agent retrieves the relevant passage during the call and answers in plain language.
02
Looks up account details
After the caller is verified, a connected tool can return order status, plan details, or ticket history, sharing only what that caller is allowed to hear.
03
Passes on the context
Unresolved issues become a ticket or callback request with the reason, the caller's details, and the transcript.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- Up-to-date help content and an owner who corrects outdated answers.
- A verification step before any account-specific information is shared.
- A ticketing system or callback process for escalations.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Caller asks about someone else's account | No account details are shared until verification succeeds. |
| Two help articles give different answers | The agent flags the uncertainty and escalates instead of choosing one. |
| Caller rejects the proposed fix | The call is escalated with the full context preserved. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Can it issue refunds or change orders?
Only through a tool you connect and attach to the agent. Start with read-only lookups, and add actions that change data only after your team has reviewed them.
How do we measure whether it helps?
Use call records and post-call analysis to track resolved calls, escalations, and repeat callers, and compare them with your current support metrics.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.