COD order confirmation
Confirm cash-on-delivery orders before they ship
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Confirms the order
Calls soon after a COD order is placed, confirms the items and amount, and records whether the customer still wants it.
02
Checks the address
Reads back the delivery address and pincode, and records corrections or landmarks for the courier.
03
Follows up on failed deliveries
When a courier reports a failed delivery, the agent calls to find out why and records a new delivery slot or a cancellation.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- An order feed or webhook from your store, such as Shopify or a custom backend.
- A destination for results: your store, OMS, logistics aggregator, or a webhook.
- Calling hours and consent rules that follow TRAI regulations.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Customer says they did not place the order | The order is marked unconfirmed for review; nothing is cancelled automatically unless you allow it. |
| Customer gives a new address in another city | The change is recorded for your team to approve, not applied on the call. |
| Customer does not answer | The call is retried within your calling hours and the outcome is recorded. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Which languages does it support?
Hindi, English, and Indian English today, with more Indian languages on the way. You set the language for each agent, so test how your customers mix Hindi and English.
Can it convert COD orders to prepaid?
The agent can offer a prepaid option and send a payment link from your payment provider. Configure it not to collect card or UPI details on the call.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.