Appointment scheduling
Book, move, and confirm appointments by phone
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Finds a suitable time
Asks what the caller needs, checks availability through your booking tool, and offers two or three options instead of reading out a whole calendar.
02
Confirms only real bookings
The appointment is confirmed to the caller only after your calendar accepts it. If the request fails, the agent says so and takes a callback request.
03
Reminds and reschedules
Outbound reminder calls confirm attendance and let customers move or cancel, so freed slots can be offered to someone else.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- A calendar or booking system the agent can reach through an API or tool.
- Rules for appointment types, durations, and who can be booked.
- A contact list and consent basis for outbound reminder calls.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Two callers ask for the same slot | Only the booking your calendar accepts is confirmed; the other caller is offered a new time. |
| Caller is in a different time zone | The agent states times in the caller's time zone and saves them correctly. |
| The calendar tool times out | The caller is not told the appointment is booked, and a follow-up request is saved. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Which calendars does it work with?
Any calendar or booking system with an API can be connected as a tool, either through an MCP server or a custom HTTP tool.
Can it send reminders?
Yes. Outbound campaigns can call a list of upcoming appointments and record whether each one is confirmed, moved, or cancelled.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.