E-commerce
Answer order questions without growing the support queue
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Verifies the shopper
Confirms the order number and a second detail, such as email or postcode, before sharing any order information.
02
Answers from live order data
A connected tool returns the order status and tracking update, and the agent explains it in plain language.
03
Starts returns and escalations
Explains your return policy and records the request, or creates a ticket for damaged items, missing parcels, and disputes.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- A store or order-management API the agent can query.
- Your current shipping and return policies as a knowledge base.
- A helpdesk or webhook destination for escalations.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Caller cannot provide the order number | The agent tries the agreed alternative lookup or records a callback, without guessing the order. |
| Tracking shows the parcel as delivered but the caller disagrees | A missing-parcel ticket is created with the call transcript attached. |
| Return falls outside the policy window | The agent explains the policy and offers a review by the team instead of refusing outright. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Which stores can it connect to?
Any store or order system with an API, through an MCP server or a custom HTTP tool configured in the console.
Can it process refunds?
We recommend recording refund requests for your team to approve. Add a refund action only through a tool you connect, after your team has reviewed it.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.