Healthcare
Handle routine patient calls from information you approve
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Answers practice questions
Opening hours, locations, parking, accepted insurance, and visit preparation, answered from information your practice approves.
02
Records appointment requests
Collects the patient's preferred times and reason for the visit at the level of detail you allow, and confirms only bookings your scheduling system accepts.
03
Calls with reminders
Reminder campaigns confirm, move, or cancel upcoming appointments, so freed slots can be offered to other patients.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- A privacy and security review of the full deployment and its providers.
- Clear rules for what the agent must never discuss, such as diagnoses or medication.
- An urgent-symptom route that directs callers to emergency services or clinical staff.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Caller describes urgent symptoms | The agent follows your emergency script immediately and does not attempt triage. |
| Caller asks about test results | No clinical information is shared; the request is passed to clinical staff. |
| A family member calls for a patient | The agent follows your verification and consent rules before sharing anything. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Is zlicx HIPAA compliant?
Using zlicx does not by itself establish HIPAA compliance. Compliance depends on your configuration, providers, agreements, access controls, and operations. Use the healthcare deployment review to plan that work.
Can it give medical advice?
No. Configure the agent to handle administrative calls only and to route clinical questions to qualified staff.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.