Logistics
Answer delivery calls before they reach dispatch
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Looks up the shipment
Finds the shipment by reference number through your tracking system and reads back the latest status and expected window.
02
Records exceptions
Captures redelivery requests, access instructions, and address corrections as structured fields for dispatch to review.
03
Calls ahead when plans change
Outbound calls notify customers of delays or arrange delivery windows, and record whether the new time is accepted.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- A tracking or transport-management API the agent can query.
- Rules for which changes the agent may record and which need dispatch approval.
- A destination for exception records, such as a webhook or ticket queue.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Reference number is not found | The agent asks the caller to confirm it, then records a callback instead of guessing. |
| Caller requests a new delivery address | The change is recorded for dispatch approval, not confirmed on the call. |
| Tracking data is out of date | The agent shares the last confirmed update and when it was recorded. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Can drivers use it too?
Yes. A separate agent can handle driver calls, for example recording proof-of-delivery problems or site-access issues.
Does it connect to our TMS?
Any system with an API can be connected as a tool. Check which fields the agent may read and which changes need approval.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.