Manufacturing
Keep supplier and service calls moving
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Confirms orders and deliveries
Outbound calls ask suppliers to confirm quantities and delivery dates, and record each answer against the purchase order.
02
Logs service requests
Inbound calls about equipment problems are captured with the machine, location, and urgency, ready for maintenance planning.
03
Checks shift availability
Calls staff to fill open shifts and records who accepted, so supervisors see cover at a glance.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- Lists of suppliers, purchase orders, or staff to call.
- A destination for results, such as your ERP, maintenance system, or a webhook.
- Escalation rules for safety-related or urgent requests.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Supplier gives a later delivery date | The new date is recorded and flagged for the planner, not accepted on your behalf. |
| Caller reports a safety issue | The agent follows your safety route and marks the request urgent. |
| Nobody answers the shift call | The outcome is recorded and the next person on the list is called. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Can it read from our ERP?
Yes, through an API connected as a tool. Start with read-only lookups and add any write actions only after review.
Is call data kept private?
Recordings and transcripts follow your retention settings, and sensitive details can be redacted from stored call logs.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.