SaaS
Support, onboarding, and renewal calls by phone
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Answers product questions
The agent searches your help centre and docs during the call and explains the answer step by step.
02
Calls new accounts
Onboarding calls check whether customers have completed key setup steps and record where they are stuck.
03
Follows up before renewal
Renewal calls collect feedback and flag at-risk accounts for your customer-success team.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- Help-centre content the agent can use as a knowledge base.
- Account data through your CRM or product API, with verification rules.
- A customer-success owner for flagged accounts.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Question is not covered by the docs | The agent says so and creates a support ticket instead of improvising. |
| Customer mentions cancelling | The account is flagged as at risk for the customer-success team. |
| Caller is not an authorised account user | No account-specific details are shared. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Can it read our product data?
Yes, through an API connected as a tool. Start with read-only lookups that need verification.
How do we keep answers current?
Re-sync the knowledge base when your docs change; the agent answers from the version you last synced.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.