Travel and hospitality
Answer routine guest calls at any hour
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Answers guest questions
Check-in times, amenities, directions, and policies, answered from your approved information.
02
Takes reservation requests
Collects dates, room or service type, and contact details, and confirms a booking only when your reservation system accepts it.
03
Follows up after the stay
Outbound calls collect feedback and record any issues for your guest-relations team.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- Up-to-date property and policy information.
- A reservation system the agent can reach, or a process for staff to confirm requests.
- Agreed handling for complaints and urgent guest issues.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Requested dates are fully booked | The agent offers alternatives or records the request without promising a room. |
| Guest calls about a travel disruption | The agent records the details and marks the request urgent for staff. |
| Guest speaks a different language | The agent responds in a configured language or records a callback in the right language. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Can it take payments?
No card details should be taken by the agent. Send guests a secure payment link from your existing system instead.
Which languages are supported?
Hindi, English, and Indian English today, with more Indian languages on the way. Test each language you plan to offer before going live.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.