Operations
Take routine status calls off your operations team
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Runs the routine call
Inbound or outbound, the agent follows the same short script every time: confirm, check, or collect the information you need.
02
Records structured results
Post-call analysis turns each conversation into fields such as confirmed, declined, or needs follow-up.
03
Surfaces the exceptions
Calls marked for follow-up go to your team, with the reason and transcript attached.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- The calls you want to automate and the outcome you need from each.
- Contact lists for outbound calls and the hours you may call.
- A system or webhook to receive the results.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Contact gives an unexpected answer | The call is marked for review instead of being forced into a category. |
| Wrong person answers | The agent asks for the right contact or records the call as unreached. |
| Results destination fails | Results remain in the console and can be exported later. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
How many calls can it handle?
Campaigns run at the concurrency your account and carrier allow. Start with a small batch and review the results before scaling up.
Can we change the script quickly?
Yes. Edit the agent's prompt in the console and test it in the browser before the next batch of calls.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.