Order status and returns
Answer “where is my order?” calls by phone
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Verifies the caller
Matches the order number with a second detail before sharing anything about the order.
02
Explains the status
Reads the current status and tracking update from your order system and explains what happens next.
03
Starts the return
Checks eligibility against your policy and records the return request, or explains why a review is needed.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- An order-management API the agent can query.
- Your return policy as a knowledge base.
- A process for staff to approve exceptions.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Order details do not match | No information is shared, and the caller is offered another way to verify. |
| Order is split into several shipments | The agent explains each shipment's status separately. |
| Caller wants a refund immediately | The request is recorded for approval rather than promised on the call. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Can it change an order?
We recommend recording order changes for your team rather than making them on the call. Add a change action only through a tool you connect, after your team has reviewed it.
What if our system is down?
The agent tells the caller it cannot check right now and records a callback instead of guessing the status.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.