Reminders and payment follow-up
Courteous reminder and payment follow-up calls
Available on zlicx Cloud, or self-hosted on Enterprise. Your team configures the workflow and connects the business systems it relies on.
How it works
What the agent does
01
Calls at the right time
Campaigns keep to the calling hours you set and skip numbers on your do-not-call list.
02
Keeps the conversation simple
Confirms the appointment or explains the balance and how to pay, without collecting card details on the call.
03
Records every response
Confirmed, rescheduled, promised to pay, or disputed: each outcome is stored and sent to your system.
Setup
What you will need
zlicx provides the agent, phone numbers, knowledge base, tools, and call records. You bring the business information and decide how your team handles what the agent passes on.
Review the platform documentation- Contact lists with a lawful basis for calling, and the regulations that apply to you.
- Approved wording for reminders and payment conversations.
- A secure payment link or process outside the call.
Why zlicx
Built for calls that matter
Your choice of voices and models
Pick the speech, language-model, and voice providers that suit your callers, with Hindi available today.
A record of each call
Recording, transcript, and structured summary in one call record, searchable in the console and sent to your systems by webhook.
Transparent usage pricing
Provider cost plus a small markup and ₹1 per connected minute. No subscription or minute bundles.
Self-hosting on Enterprise
Run zlicx on your own infrastructure when security or data-residency rules require it.
Before go-live
Test the tricky calls first
| Scenario | What should happen |
|---|---|
| Customer disputes the balance | The agent does not argue; it records the dispute for your team. |
| Customer asks not to be called | The request is confirmed and recorded so the contact is suppressed. |
| Someone else answers the phone | No account details are disclosed to the wrong person. |
Calls are billed by usage, with no subscription. See pricing.
FAQ
Common questions
Is this suitable for debt collection?
Collection calls are regulated. Have your compliance team approve the wording, calling rules, and record keeping before any campaign.
Can customers pay during the call?
The agent should not take card details. Send a secure payment link from your billing system instead.
Start with one measurable workflow.
Bring your call types, current process, systems, and escalation requirements, and we'll help you scope a practical pilot.