Setting up
Using your own SIP trunk with zlicx
How zlicx connects to a carrier trunk you already have, how inbound calls are routed and protected, and what has and has not been tested.
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Blog
What we've learned building voice agents.
How our voice engine works, what calls cost, and how to test an agent before your customers meet it.
Setting up
Showing 1–6 of 6 articles
Setting up
Connecting a voice agent to your systems
How zlicx tools, MCP servers and knowledge bases give an agent real information, and the rules that stop it claiming work it did not do.
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Setting up
The guardrails on outbound calls in zlicx
How zlicx applies calling hours, do-not-call lists and consent records to outbound calls, and which checks stay with your business.
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Setting up
Testing a voice agent before real callers reach it
A test plan for a phone agent: the stages to go through, the failures to force on purpose, and when it's ready for a small pilot.
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Setting up
What zlicx does with your call data
How zlicx stores, redacts and deletes call data, what its redaction won't catch, and what your own privacy review should still cover.
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Setting up
Where a voice agent's reply time goes
How zlicx measures reply delay, what our test calls show today, and the engineering choices that shorten the wait.
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Discuss the calls you handle, your systems, and the next step you want to test.